Terms of Service (UK)

Effective date: 28 July 2026
Version: 2.1 (UK production)
Governing law: Laws of England and Wales
Courts: Exclusive jurisdiction of the courts of England and Wales

1. Introduction and acceptance

These Terms of Service (Terms) govern access to and use of the VetroCheck platform (VetroCheck, Vetro, we, us, our) operated by VETRO.AI LIMITED (Company No. 17366338; trading as VetroCheck). Registered office: 128, City Road, London, EC1V 2NX, UNITED KINGDOM.

The service is offered to users in the United Kingdom only. If you access the service from outside the UK, you do so at your own risk and we make no representation that the service complies with local laws.

By creating an account, uploading a document, purchasing an unlock, browsing information guides, or otherwise using VetroCheck, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the service.

We may update these Terms from time to time. Material changes will be notified in-product or by email where appropriate. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

2. Nature of the service — important legal notice

VetroCheck provides automated, AI-assisted document and contract analysis software and information guides for users in the United Kingdom.

2.1 Paid document analysis and information guides

Some agents offer paid document analysis: you may upload a document, receive a free preview where offered, and unlock a full structured report (see section 6). Those agents are designed to extract information from files you upload, map content against configured legal rulesets, and produce reports and draft outputs.

Other agents are information guides only. They do not accept document uploads and do not charge a fee. You can recognise them on the agent page by the badge “Information guide · No document upload” (and related “information guide only” labelling). Guide pages provide general topic orientation only; they are not a paid analysis of your file.

VetroCheck is an informational and analytical tool only. It is not a legal service.

2.2 Platform disclaimer (aligned with in-product / PDF notice)

The following notice is the same substance as the VetroCheck disclaimer used in-product and on PDF reports.

IMPORTANT — PLEASE READ:

1. VetroCheck is not a law firm.
2. VetroCheck does not provide legal advice.
3. This service provides general legal information only.
4. No solicitor–client relationship is created by using this service.
5. You should consult a qualified solicitor or accredited adviser for advice on your specific situation.
6. VetroCheck gives no warranty as to the accuracy or completeness of this information.
7. VetroCheck is not regulated by the SRA, BSB, or CILEx Regulation.
8. VetroCheck reports are not reviewed by a solicitor before being provided to you.

VetroCheck is a trading name of VETRO.AI LIMITED.

Nothing on the platform constitutes reserved legal activities under the Legal Services Act 2007. Outputs and guides do not replace advice from a qualified solicitor, barrister, licensed conveyancer, surveyor, accountant, tax adviser, or other regulated professional. You remain solely responsible for decisions, deadlines, filings, negotiations, court action, and compliance with applicable law.

Analysis and guide text may contain errors, omissions, or AI-generated inaccuracies (including so-called “hallucinations”). You must independently verify material facts, dates, amounts, and legal references before relying on any output.

Where VetroCheck references statutes, regulations, or legal concepts, such references are provided for contextual orientation only and may not reflect the latest amendments, case law, or your specific facts.

3. Eligibility and account responsibilities

You must be at least 18 years old and capable of entering a binding contract under the laws of England and Wales.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activity occurring under your account;
• ensuring that information you provide is accurate and kept up to date;
• notifying us promptly at [email protected] if you suspect unauthorised access.

We may refuse registration, suspend, or terminate accounts where we reasonably believe terms have been breached, fraud is suspected, or continued access poses security or legal risk.

4. Your documents, uploads, and licence to us

4.1 Ownership

You retain ownership of documents and materials you upload (User Content), subject to the limited licence below.

4.2 Your warranties

You represent and warrant that:

• you own User Content or have all necessary rights and permissions to upload and process it;
• uploading and processing User Content does not infringe third-party rights or breach confidentiality, court orders, or contractual obligations;
• where User Content relates to another person, you have a lawful basis to share it with us for analysis.

4.3 Licence granted to Vetro

You grant Vetro a non-exclusive, worldwide, royalty-free licence to host, reproduce, process, transform, analyse, mask/redact, and display User Content solely to:

• provide, maintain, and improve the service you request;
• generate analysis reports and related outputs;
• comply with law, enforce these Terms, and protect security;
• retain data for the periods stated in our Privacy Policy.

This licence ends when User Content is deleted in accordance with our retention schedule, except where retention is required by law or for the establishment, exercise, or defence of legal claims.

4.4 Prohibited content

You must not upload malware, unlawful material, content you are not authorised to process, or content intended to harm others. We may remove content and suspend accounts without notice where necessary.

4.5 Uploader Responsibility for Third-Party Data

By uploading a document, you confirm that:
- You have a lawful basis under UK GDPR to process any personal data contained in that document;
- Where the document contains special category data (including health data), you have an appropriate condition under Article 9 UK GDPR;
- You will inform any third parties whose data is contained in the document where required by law.

5. Consents and special category data

Some analyses may involve special category personal data (for example health information, data concerning children, or immigration-related data) under UK GDPR. Where required, we will present explicit consent screens before processing continues. Without required consents, upload or analysis may be blocked.

If your document contains special category personal data — such as information about health, family matters, immigration status, racial or ethnic origin, religious beliefs, or sexual orientation — you confirm that you have the right to share this information with us. This includes data about other individuals who may be mentioned in your document (for example, a family member, landlord, employer, or medical professional). We process such data only to generate your Report and do not use it for any other purpose.

Consent records are stored as described in our Privacy Policy. You may withdraw consent in your account settings where available; withdrawal does not affect processing lawfully completed before withdrawal.

6. Fees, payment, and refunds

6.1 Pricing and one-time unlocks

Most consumer analyses are offered as a one-time digital unlock. Prices are shown at checkout in GBP.

Payment is processed by Stripe Payments Europe Ltd (or its affiliates). We do not store full payment card numbers on our servers.

6.2 Digital content and immediate supply

Where you purchase digital analysis content, you acknowledge that:

• supply begins immediately after successful payment and consent to early performance where required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
• you may lose the statutory 14-day cancellation right for digital content once download or access begins, where you have expressly consented and acknowledged this at checkout.

6.3 Subscriptions and auto-renewal

If we offer subscription plans in future, renewal terms, cancellation methods, and pricing will be shown clearly before purchase. Unless stated otherwise at checkout, subscriptions renew automatically until cancelled in accordance with the plan terms and applicable consumer law.

6.4 Refunds and consumer rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 and other mandatory UK consumer protection law.

Digital content must be of satisfactory quality, fit for particular purpose (where stated), and as described. If content is faulty, you may be entitled to a repair, replacement, or price reduction/refund in accordance with applicable law.

Refund requests may be submitted to [email protected] with your order reference. We assess requests fairly and in line with UK consumer regulations. Chargebacks should be a last resort after contacting us.

6.5 Taxes and invoices

You are responsible for any taxes not collected by us at checkout where applicable. Receipts and invoice details are provided via Stripe and/or your account where configured.

6.6 How the contract is concluded

(a) Technical steps: you select an agent → upload your document → review the free preview → click "Unlock full report" → complete payment via Stripe → the contract is formed when we send your order confirmation by email.
(b) Filing: we do not file a separate copy of the contract text for you. These Terms are permanently available on this page and can be downloaded and stored; your order confirmation email contains your order details.
(c) Input errors: before confirming payment you can review and change your document selection and order details on the checkout page, and correct errors using the back/edit controls. After payment, contact [email protected].
(d) Language: the contract may be concluded in English only.

7. Intellectual property

7.1 Vetro platform IP

The Vetro website, software, workflows, branding, rulesets, templates, and underlying technology are owned by or licensed to Vetro and protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, reverse engineer, scrape at scale, or create derivative works of the platform.

7.2 Analysis outputs

Subject to payment and these Terms, we grant you a personal, non-transferable licence to use analysis outputs generated for your uploaded documents for your own lawful purposes. Outputs may not be resold as a standalone legal service or misrepresented as professional legal advice.

7.3 Feedback

If you submit suggestions or feedback, you grant us a perpetual, royalty-free licence to use it without obligation to you.

8. Acceptable use

You agree not to:

• use Vetro for unlawful, fraudulent, or harmful purposes;
• attempt to bypass security, rate limits, or access controls;
• probe or scan systems without authorisation;
• upload content you are not entitled to process;
• use outputs to mislead courts, regulators, insurers, or third parties;
• resell, sublicense, or commercially exploit the platform except as expressly allowed;
• interfere with other users’ access or platform integrity.

We may investigate violations and cooperate with law enforcement where required.

9. Service availability, AI limitations, and changes

The service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that analysis will identify every issue in a document.

We may modify features, agents, pricing, retention periods, or supported document types. Where changes materially affect paid services you have already purchased, we will act in accordance with applicable consumer law.

10. Disclaimers

Section 2.2 sets out the platform legal notice (including “not reviewed by a solicitor” and regulation status). In addition, to the fullest extent permitted by law:

• we disclaim all warranties, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement;
• we do not warrant that outputs or guides are complete, accurate, current, or suitable for your specific circumstances;
• we do not warrant that use of VetroCheck will achieve any particular legal, financial, or commercial outcome.

Mandatory consumer rights under the Consumer Rights Act 2015 are not affected.

11. Limitation of liability

11.1 Exclusions

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot be excluded under the laws of England and Wales.

11.2 Business users (B2B)

If you use Vetro wholly or mainly for business purposes, to the fullest extent permitted by law we shall not be liable for:

• loss of profits, revenue, business, goodwill, or anticipated savings;
• loss or corruption of data (except where caused by our failure to use reasonable care);
• indirect or consequential loss.

Our aggregate liability for all claims arising out of or relating to the service in any 12-month period is limited to the greater of (a) £100 or (b) the fees you paid to us for the specific unlock or subscription giving rise to the claim.

11.3 Consumer users (B2C)

If you are a consumer, we do not exclude liability where it would be unlawful to do so. Subject to section 11.1, our aggregate liability for claims relating to a specific paid unlock is limited to £1,000 (one thousand pounds sterling) or ten times the amount you paid for that unlock, whichever is higher, except where a higher limit is required by mandatory law.

You acknowledge that Vetro is priced as low-cost document analysis software and that this allocation of risk is reflected in the pricing.

12. Indemnity

This section 12 applies only to business users and does not apply where you are acting as a consumer.

You agree to indemnify and hold harmless Vetro and its directors, officers, and employees against claims, losses, and reasonable costs arising from:

• your breach of these Terms;
• your User Content or lack of authority to upload it;
• your misuse of outputs or misrepresentation of Vetro as providing legal advice.

This indemnity does not apply to consumers where prohibited by mandatory consumer law.

13. Suspension and termination

We may suspend or terminate access immediately if you breach these Terms, pose a security risk, or where required by law.

You may stop using Vetro at any time. On termination, your right to access the platform ceases; sections that by nature should survive (including IP, disclaimers, liability, governing law) continue.

14. Alternative dispute resolution

We are not a member of, and are not obliged to use, an alternative dispute resolution (ADR) scheme. If we cannot resolve your complaint through our internal procedure, we will tell you so in writing and identify an ADR entity competent to deal with your complaint, and whether we are prepared to submit to it.

15. General

• Entire agreement: These Terms, the Privacy Policy, Cookie Policy, and checkout disclosures form the agreement between you and Vetro regarding the service.
• Assignment: We may assign our rights and obligations; you may not assign without our consent.
• Severability: If any provision is unenforceable, the remainder remains in effect.
• No waiver: Failure to enforce a provision is not a waiver.
• Third-party rights: No person other than you and Vetro has rights under the Contracts (Rights of Third Parties) Act 1999.

16. Contact

VETRO.AI LIMITED
Company number: 17366338
Registered in England and Wales
Registered office: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
Email: [email protected]
Privacy: via [email protected] (subject: Privacy enquiry)
Legal: via [email protected] (subject: Legal enquiry)

Related documents: Privacy Policy · Cookie Policy · Data Processing Disclosure